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Essential Telephone Skills (3 C's of OCCC Series)
Start Date: 9/29/2015Start Time: 8:30 AM
End Date: 9/29/2015End Time: 9:30 AM
This event recurs on a custom schedule.   Click here to see the series dates.

Event Description:

Participants will address the ten simple yet crucial skills, which form the very foundation for delivering exceptional customer service on the telephone.  Topics include answering a business call; placing a caller on hold; offering spoken feedback signals; avoiding excuses; being aware of mouth noises; and regaining control of the conversation

Instruction by Director of Employment and Employee Relations Jana Legako and Employment and Employee Relations Specialist Alicia Silva, OCCC

Location Information:
Oklahoma City Community College Main Campus - John Massey Center  (View Map)
7777 S May Ave
Oklahoma City, OK 73159
Room: 131
Contact Information:
Name: Dana Culton
Phone: 405-682-7827
Email: dana.g.culton@occc.edu
Image of a Woman with a Hand Phone
Admission Information
Enrollment is open to all full and part-time OCCC employees.
Other Details
The 3 C’S OF OCCC SERIES emphasizes the importance of communication, confidence, and customer service at OCCC. Topics are related to campus expectations.

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