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(Cancelled)Essential Telephone Skills (3 C's of OCCC Series)
Start Date: 2/4/2016Start Time: 12:30 PM
End Date: 2/4/2016End Time: 1:30 PM
This event recurs on a custom schedule.   Click here to see the series dates.

Event Description:

Participants will address the ten simple yet crucial skills, which form the very foundation for delivering exceptional customer service on the telephone.  Topics include answering a business call; placing a caller on hold; offering spoken feedback signals; avoiding excuses; being aware of mouth noises; and regaining control of the conversation

Instruction by Director of Employment and Employee Relations Jana Legako and Employment and Employee Relations Specialist Alicia Silva, OCCC

Location Information:
Oklahoma City Community College Main Campus - College Union
Room: CU 1
Contact Information:
Name: Dana Culton
Phone: 405-682-7827
Image of a Woman with a Hand Phone
Admission Information
Enrollment is open to all full and part-time OCCC employees.
Other Details
The 3 C’S OF OCCC SERIES emphasizes the importance of communication, confidence, and customer service at OCCC. Topics are related to campus expectations.

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